Terms & Conditions

Effective Date: April 11, 2025

Welcome to Poppy Sleep Co. By accessing our website or booking services, you agree to the following terms and conditions. Please read them carefully. These terms apply to all users of our site and services.

1. Sleep Support Disclaimer

Poppy Sleep Co. provides educational support and coaching for infant and child sleep. Our services are not medical advice and are not a substitute for the advice of a licensed healthcare provider. Always consult your pediatrician with any medical concerns before implementing a sleep plan.

2. Booking & Payments

All services must be booked in advance through our website or directly via email or text communication. Full payment is required before services begin, unless otherwise arranged through a payment plan.

We accept payments through Square, a secure third-party platform. You are responsible for reviewing any applicable fees or terms associated with your chosen payment method.

3. Cancellations & Rescheduling

We understand life with little ones can be unpredictable! Please provide at least 24 hours notice if you need to reschedule your consultation. Cancellations made with less than 24 hours notice may be subject to a fee or forfeit of session time, at our discretion.

Refunds are not typically offered once services have been rendered, including if a sleep plan has already been delivered. We are committed to making adjustments and continuing support if you experience challenges.

4. Client Responsibilities

To get the most out of your sleep support, we ask that you:

  • Communicate openly and honestly during intake and follow-up

  • Commit to consistency with the recommended plan

  • Ask questions if anything feels unclear or challenging

  • Make decisions that align with your family’s values and needs

Poppy Sleep Co. is here to guide you—but you remain the expert on your child.

5. Confidentiality & Respect

We respect your privacy and the trust you place in us. All client information shared through intake forms, calls, emails, or messages will be kept strictly confidential.

We also ask that all communication with us remains respectful and kind—we’re here to help, and this work is rooted in partnership.

6. Intellectual Property

All materials shared by Poppy Sleep Co., including sleep guides, custom plans, email templates, and course content, are the intellectual property of Poppy Sleep Co. and are for personal use only. Sharing, copying, or distributing these materials without permission is prohibited.

7. Right to Refuse Service

Poppy Sleep Co. reserves the right to refuse or discontinue service to anyone who violates these terms or engages in behavior that is inappropriate, disrespectful, or harmful.

8. Contact

If you have any questions about these terms or need to clarify anything, feel free to reach out at:
hilary@poppysleepco.com